INFORMATION CHANGE THE WORLD

International Journal of Information Engineering and Electronic Business(IJIEEB)

ISSN: 2074-9023 (Print), ISSN: 2074-9031 (Online)

Published By: MECS Press

IJIEEB Vol.4, No.5, Oct. 2012

The Role of Knowledge Management in Enhancing Organizational Performance

Full Text (PDF, 369KB), PP.27-35


Views:126   Downloads:7

Author(s)

Abdel Nasser H. Zaied,Gawaher Soliman Hussein,Mohamed M. Hassan

Index Terms

Knowledge Management Framework; Organizational Performance; Knowledge Management Capabilities

Abstract

Knowledge management is recognized as an important weapon for sustaining competitive advantage and improving performance. The evaluation of knowledge management (KM) performance has become increasingly important since it provides the reference for directing the organizations to enhance their performance and competitiveness. This paper provides an understanding of factors that involved in implementing knowledge management concept to enhance organizational performance. Also, it provides an assessment tool that helps organizations to assess their knowledge management capabilities and identify the possible existing gaps in their knowledge management systems and suggest the possible ways to enhance organizational performance. The results show that all elements of knowledge management capabilities have a positive significant relationship with all measures of the performance at 1% level of significant; it means that there is a great correlation between knowledge management capabilities and organizational performance 

Cite This Paper

Abdel Nasser H. Zaied,Gawaher Soliman Hussein,Mohamed M. Hassan,"The Role of Knowledge Management in Enhancing Organizational Performance", IJIEEB, vol.4, no.5, pp.27-35, 2012.

Reference

[1]Gold A., Malhotra A. & Segars A., (2001), "Knowledge management: an organizational capabilities perspective" Journal of Management Information Systems, 2001, 18(1): 185-214.

[2]Lee H. & Choi B., "Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination", Journal of Management Information Systems, 2003, 20(1): 179–228.

[3]Quink U., "An Exploration of knowledge management and intellectual capital in a nonprofit organization context", master thesis, the Queensland University of Technology, 2008.

[4]Suzana R. & Kasim R. (2010) "The Relationship of Knowledge Management Practices, Competencies and the Organizational Performance of Government Departments in Malaysia", International Journal of Human and Social Sciences, 2010, 5(4): 219:225.

[5]Chang T. & Chuang S., "Performance implications of knowledge management processes: Examining the roles of infrastructure capability and business strategy", Expert Systems with Applications, 2011, 38: 6170–6178.

[6]Mills A. & Smith T., "Knowledge management and organizational performance: a decomposed view", Journal of Knowledge Management, 2011, 15(1): 156-171.

[7]Wiig K., "Knowledge management foundations-thinking about thinking-how people and organizations create, represent, and use Knowledge", 1995, Texas: Schema Press Arlington.

[8]Gupta B., Iyer L. & Aronson, J., (2000), "Knowledge management: practices and challenges", Industrial Management & Data Systems, 2000, 100(1): 17-21.

[9]Filemon A. & Uriarte J., "Introduction to Knowledge Management", ASEAN Foundation, Jakarta, Indonesia, 2008.

[10]Liao C. & Chuang S., "Exploring the Role of Knowledge Management for Enhancing Firm's Innovation and Performance", 39th Hawaii International Annual Conference on System Sciences, USA, 2006: 1-10.

[11]Yeh Y., Lai S. & Ho C., "Knowledge management enablers: a case study", Industrial Management & Data Systems, 2006, 106(6): 793-810.

[12]Davidson P. & Griffin R., "Management", 3rd Australasian edition. Milton, 2006, john Wiley & Sons Australia.

[13]Lee Y. & Lee S., "Capabilities, Processes, and Performance of Knowledge Management: A Structural Approach", Human Factors and Ergonomics in Manufacturing, 2007, 17(1): 21–41.

[14]Zaim H., Tatoglu E. & Zaim S., "Performance of knowledge management practices: a causal analysis", Journal of Knowledge Management, 2007, 11(6): 54-67.

[15]Chang T. & Chuang S., "Performance Effects of Knowledge Management: Corporate Management Characteristics and Competitive Strategy Enablers", Asian Journal of Management and Humanity Sciences, 2009, 4(4): 181-199.

[16]Nguyen Q., Neck P., & Nguyen T., "The Critical Role of Knowledge Management in Achieving and Sustaining Organizational Competitive Advantage", International Business Research, 2009, 2(3): 3-16.

[17]Fan Z., Feng B., Sun Y. & Ou W., "Evaluating knowledge management capability of organizations: a fuzzy linguistic method", Expert Systems with Applications, 2009, 36: 3346–3354.

[18]Liao C., Wang H., Chuang S., Shih M., & Liu C., "Enhancing knowledge management for R&D innovation and firm performance: An integrative view", African Journal of Business Management, 2010, 4(14): 3026-3038.

[19]Theriou N., Maditinos D., & Theriou G., "Knowledge Management Enabler Factors and Firm Performance: An empirical research of the Greek medium and large firms". International Conference on Applied Business and Economics, Technological Educational Institute of Kavala, Kavala, Greece, 2010: 1-20.

[20]Smith T., Mills A. & Dion P., "Linking Knowledge Management Capabilities to the Business Strategy for Organizational Effectiveness", International Journal of Knowledge Management, 2010, 6(3): 22-43.

[21]Aujirapongpan S., Vadhanasindhu P., Chandrachai A. & Cooparat P., "Indicators of knowledge management capability for KM effectiveness", The journal of information and knowledge management systems, 2010, 40(2): 183-203.

[22]Zahra S. & George G., "Absorptive capacity: A review, reconceptualization, and extension", Academy of Management Review, 2002, 27(2): 185-203.

[23]Weisberg R. "Expertise and reason in creative thinking: evidence from case studies and the laboratory". In: Kaufman J. & Baer J, "Creativity and Reason in Cognitive Development. Cambridge", Cambridge University Press; 2006.

[24]Daud S. & Yusuf W., "An Empirical Study of Knowledge Management Processes in Small and Medium Enterprises", Communications of the IBIMA, 2008, 4: 169-177.

[25]Lee L. & Sukoco B., "The effects of entrepreneurial orientation and knowledge management capability on organizational effectiveness in Taiwan: the moderating role of social capital'', International Journal of Management, 2007, 24(3): 549-573.

[26]Cui A. Griffith D. & Cavusgil S., "The Influence of Competitive Intensity and Market Dynamism on Knowledge Management Capabilities of MNC Subsidiaries", Journal of International Marketing, 2005, 13(3): 32-53.

[27]Chan I. & Chao C., "Knowledge management in small and medium-sized enterprises", Communications of the ACM, 2008, 51(4): 83–88.

[28]Yli-Renko H., Autio E& Sapienza H., "Social capital, knowledge acquisition, and knowledge exploitation in young technology-based firms", Strategic Management Journal, 2001, 22(6): 587–613.

[29]Ribiere M., & Sitar S., "Critical role of leadership in nurturing a knowledge-supporting culture", Knowledge Management Research & Practice, 2003, 1(1): 39–48.

[30]Lee K., Lee S., & Kang I., "KMPI: measuring knowledge management performance. Information & Management, 2005, 42(3): 469–482.

[31]Lin C. & Tseng S., "Bridging the implementation gaps in the knowledge management system for enhancing corporate performance", Expert Systems with Applications, 2005, 29(1): 163-173.

[32]Anantatmula V. & Kanungo S., "Structuring the underlying relations among the knowledge management outcomes", Journal of Knowledge Management, 2006, 10(4): 25-42. 

[33]Li E., Chen J. & Huang Y., "A framework for investigating the impact of IT capability and organizational capability on firm performance in the late industrializing context", Int. J. Technology Management, 2006, 36(3): 209-229.

[34]Tay W., "Enhancing Organizational performance towards Business Profitability", KM Conference, Malaysian Institute of management, 2007:1-15.

[35]Harrim H., "Learning Organization and Organizational Performance Relationship: Empirical Study of Pharmaceutical Firms In Jordan", Jordan Journal of Business Administration, 2010, 6(3): 405-424.

[36]Chen M. Huang M. & Cheng Y., "Measuring knowledge management performance using a competitive perspective: An empirical study", Expert Systems with Applications, 2009, 36: 8449–8459.

[37]Zack M., McKeen J. & Singh S., "Knowledge management and organizational performance: an exploratory analysis", Journal of Knowledge Management, 2009, 13(6): 392-409.

[38]Rodgers J. & Nicewander W., "Thirteen ways to look at the correlation coefficient", The American Statistician, 1988, 42(1): 59–66.

[39]Al-Busaidi K. & Olfman L., "An investigation of the determinants of knowledge management systems success in Omani organizations", Journal of Global Information Technology Management, 2005, 8(3): 6-27.

[40]Zaied A., "An Integrated Knowledge Management Capabilities Framework for Assessing Organizational Performance", International Journal of Information Technology and Computer Science, 2012, (4)2: 1-10.