International Journal of Information Engineering and Electronic Business(IJIEEB)
ISSN: 2074-9023 (Print), ISSN: 2074-9031 (Online)
Published By: MECS Press
IJIEEB Vol.4, No.5, Oct. 2012
Lessons Towards Developing An Integrated Tool-support for Small Team Meetings
Full Text (PDF, 202KB), PP.42-49
Teams within organisations meet regularly to review their progress and engage in collaborative activities within a team setting. However, the uptake of tools to support their activities within team meetings is limited. Research efforts on understanding the reasons for low rates of tool adoption and learning lessons in developing tools that could be readily adopted by team members within team meetings are largely unexplored. This qualitative study focuses on learning lessons towards developing an integrated tool-support for small team meetings within organisations using focus groups. Discussions were based on a tool-kit framework generated by observing their team meetings in an earlier study. The discussions were recorded and the transcripts were analysed using grounded theory approach to generate stories on team processes and potential tools that could assist team members during each process. The lessons derived from the study were based on three aspects of tool-support namely the potential users of the proposed tool-kit, processes within the team meetings that would be influenced by the introduction of the tool-kit and the technological aspects of the tool-kit.
Cite This Paper
Virallikattur S Dhenesh,Elena Sitnikova,Jill Slay,"Lessons Towards Developing An Integrated Tool-support for Small Team Meetings", IJIEEB, vol.4, no.5, pp.42-49, 2012.
E. Matushkina and A. Nevalennaya, "Motivating contributions to Commute Greener!-Nature of motivation and motivation loss," Master, Department of Applied Information Technology, University of Gothenburg, Gothenburg, Sweden, 2011.
J. Nunamaker, A. Dennis, J. Valacich, D. Vogel, and J. George, "Electronic meeting systems," Communications of the ACM, vol. 34, pp. 40-61, 1991.
J. Lundström, "meetLink-An application for supporting meetings," Master's Thesis Master, Department of Computing Science, UMEA University, Sweden, 2010.
A. Gregory. (2009, 08/04/2010). 17 online meeting tools that facilitate collaboration. Available: http://www.sitepoint.com/online-meeting-tools/
E. Shumarova and P. Swatman, "Informal eCollaboration Channels: Shedding Light on "Shadow CIT"," presented at the 21st Bled eConference ECollaboration: Overcoming Boundaries Through Multi-Channel Interaction, Bled, Slovenia, 2008.
P. Engle, "People, process and technology," Industrial Engineer: IE, vol. 42, p. 20, 2010.
R. R. Hyle, "People, Processes, Technology Combine to Help Insurer Deal With Alabama Tornado," TechDecisions, vol. 13, pp. 6-7, 2011.
K. Meyler. (2011, 29/08/2011). People Process and Technology - the triangle of IT service management. Available: http://www.networkworld.com/community/blog/people-process-and-technology
S. Feiz, D. Z. B. Khalifah, and A. R. Ghotbabadi, "Customer Relationship Management In Organizations," presented at the International Conference on Management (ICM) Penang,Malaysia, 2011.
B. Goldenberg, "A Quarter-Century in CRM," CRM Magazine, vol. 14, p. 6, 2010.
D. Strasunskas and A. Tomasgard, "Assessing Value and Uncertainty of Integrated Operations: Insights from Case Studies," presented at the International Conference on Technology and Business Management, Dubai,UAE, 2011.
S. Kask, "Direct Sourcing in a Corporate Environment: The gap between people, processes, and technology," Journal of Corporate Recruiting Leadership, vol. 6, pp. 28-33, 2011.
H. D. Sears, "People, Process and Technology: Optimizing the IT Benefits," H&HN: Hospitals & Health Networks, vol. 84, p. 68, 2010.
R. Johansen, Groupware: Computer support for business teams. NY,USA: The Free Press, 1988.
C. A. Ellis, S. J. Gibbs, and G. Rein, "Groupware: some issues and experiences," Communications of the ACM, vol. 34, pp. 39-58, 1991.
J. Grudin, "Why CSCW applications fail: problems in the design and evaluation of organizational interfaces," presented at the ACM conference on Computer-supported cooperative work, New York, 1988.
M. Jacovi, V. Soroka, G. Gilboa-Freedman, S. Ur, E. Shahar, and N. Marmasse, "The chasms of CSCW: a citation graph analysis of the CSCW conference," presented at the 20th anniversary conference on Computer supported cooperative work, New York, USA, 2006.
D. Bajwa, L. Lewis, G. Pervan, V. Lai, B. Munkvold, and G. Schwabe, "Organizational Assimilation of Collaborative Information Technologies: Global Comparisons," presented at the 40th Annual Hawaii International Conference on System Sciences Hawaii, 2007.
T. Blackburn, "A Framework for Understanding and Supporting Human Actions in Small Team Interactions," Ph.D Ph.D, Advanced Computing Research Centre, School of Computer and Information Science, University of South Australia, Adelaide,Australia, 2009.
D. S. Bajwa and L. Floyd Lewis, "Current status of information technologies used in support of task-oriented collaboration," presented at the 35th Annual Hawaii International Conference on System Sciences, Hawaii, 2002.
G. Pervan, L. Lewis, and D. Bajwa, "Adoption and use of electronic meeting systems in large Australian and New Zealand organizations," Group Decision and Negotiation, vol. 13, pp. 403-414, 2004.
K. Bandyopadhyay and S. Paul, "User Acceptance of Group Support Systems," presented at the International Conference on Decision Support Systems (ICDSS), Kolkata,India, 2007.
Y. L. Tan and L. Macaulay, "Factors Affecting Regional SMEs Progression to Digital Business Ecosystems," presented at the 17th Americas Conference on Information systems(AMCIS), Detroit,USA, 2011.
S. L. Hodges, "Electronic meeting systems–what they are and how they could benefit Australian government organisations," Master Thesis Master, Australian National University, 2011.
D. Christian and S. Rotenstreich, "An Evaluation Framework For Distributed Collaboration Tools," presented at the Seventh International Conference on Information Technology, Las Vegas,NV, 2010.
V. S. Dhenesh, "Lessons from a pilot study in developing a tool-kit that contingently supports teamwork," presented at the Proceedings of the ISCA 19th International Conference on Software Engineering and Data Engineering (SEDE-2010), San Francisco, CA, USA, 2010.
[AMI sample meeting]. (2009, 05/11/2009). Sample Meeting. Available: http://corpus.amiproject.org/sample-meeting
V. S. Dhenesh and E. Sitnikova, "Towards an Integrated tool-support for Team meetings : An Observational study on simulated meetings," presented at the 3rd International Conference on Information Management and Evaluation (ICIME 2012), Ankara, Turkey, 2012.
V. S. Dhenesh, E. Sitnikova, and J. Slay, "An Integrated Tool-support for Small Team Meetings: Lessons from Observations of Team Meetings in Organisations," International Journal of Computer Applications, vol. 45, pp. 1-7, 2012.
A. Strauss and J. Corbin, Basics of qualitative research: Techniques and procedures for developing grounded theory. Thousand Oaks,California: Sage Publications Inc, 2008.
G. Schwabe, C. Bretscher, and B. Schenk, "Designing for Light-Weight Collaboration: The Case of Interactive Citizens' Advisory Services," Global Perspectives on Design Science Research, vol. 6105, pp. 449-460, 2010.