International Journal of Information Technology and Computer Science (IJITCS)
IJITCS Vol. 4, No. 2, 8 Mar. 2012
Cover page and Table of Contents: PDF (size: 303KB)
An Integrated Knowledge Management Capabilities Framework for Assessing Organizational Performance
Full Text (PDF, 303KB), PP.1-10
Views: 0 Downloads: 0
Author(s)
Index Terms
Knowledge Management Framework, Organizational Performance, Knowledge Management Capabilities
Abstract
In the present aggressive world of competition, knowledge management strategies are becoming the major vehicle for the organizations to achieve their goals; to compete and to perform well. Linking knowledge management to business performance could make a strong business case in convincing senior management of any organization about the need to adopt a knowledge management strategy. Organizational performance is, therefore, a key issue and performance measurement models provide a basis for developing a structured approach to knowledge management. In this respect, organizations need to assess their knowledge management capabilities and find ways to improve their performance. This paper takes these issues into account when study the role of knowledge management in enhancing the organizational performance and consequently, developed an integrated knowledge management capabilities framework for assessing organizational performance. The results show that there is positive correlation between knowledge management capabilities and organizational performance. The results also show that the proposed framework can be used to assess organizational performance and also can be used as decision tool to decide which knowledge management capability should be improved.
Cite This Paper
Abdel Nasser H. Zaied, "An Integrated Knowledge Management Capabilities Framework for Assessing Organizational Performance", International Journal of Information Technology and Computer Science(IJITCS), vol.4, no.2, pp.1-10, 2012. DOI:10.5815/ijitcs.2012.02.01
Reference
[1]Zaim H., Tatoglu E. & Zaim S., "Performance of knowledge management practices: a causal analysis", Journal of Knowledge Management, 2007, 11(6): 54-67.
[2]Lee Y. & Lee S., "Capabilities, Processes, and Performance of Knowledge Management: A Structural Approach", Human Factors and Ergonomics in Manufacturing, 2007, 17(1): 21–41.
[3]Gold A. Malhotra A. & Segars A., “Knowledge management: an organizational capabilities perspective”, Journal of Management Information Systems, 2001, 18(1):185-214.
[4]Fan Z., Feng B., Sun Y. & Ou W., "Evaluating knowledge management capability of organizations: a fuzzy linguistic method", Expert Systems with Applications, 2009, 36: 3346–3354.
[5]Aujirapongpan S., Vadhanasindhu P., Chandrachai A. & Cooparat P., "Indicators of knowledge management capability for KM effectiveness", The journal of information and knowledge management systems, 2010, 40(2): 183-203.
[6]Chang T. & Chuang S., "Performance implications of knowledge management processes: Examining the roles of infrastructure capability and business strategy", Expert Systems with Applications, 2011, 38: 6170–6178.
[7]Filemon A. & Uriarte J., “Introduction to Knowledge Management”, ASEAN Foundation, Jakarta, Indonesia, 2008.
[8]Yeh Y., Lai S. & Ho C., “Knowledge management enablers: a case study”, Industrial Management & Data Systems, 2006, 106(6): 793-810.
[9]Chang T. & Chuang S., "Performance Effects of Knowledge Management: Corporate Management Characteristics and Competitive Strategy Enablers", Asian Journal of Management and Humanity Sciences, 2009, 4(4): 181-199.
[10]Lee H. & Choi B., "Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination", Journal of Management Information Systems, 2003, 20(1): 179–228.
[11]Liao C. & Chuang S., “Exploring the Role of Knowledge Management for Enhancing Firm’s Innovation and Performance”, 39th Hawaii International Annual Conference on System Sciences, USA, 2006: 1-10.
[12]Liao C., Wang H., Chuang S., Shih M., & Liu C., “Enhancing knowledge management for R&D innovation and firm performance: An integrative view”, African Journal of Business Management, 2010, 4(14): 3026-3038.
[13]Mills A. & Smith T., "Knowledge management and organizational performance: a decomposed view", Journal of Knowledge Management, 15(1): 156-171.
[14]Nguyen Q., Neck P., & Nguyen T., "The Critical Role of Knowledge Management in Achieving and Sustaining Organizational Competitive Advantage", International Business Research, 2009, 2(3): 3-16.
[15]Smith T., Mills A. & Dion P., “Linking Knowledge Management Capabilities to the Business Strategy for Organizational Effectiveness”, International Journal of Knowledge Management, 2010, 6(3): 22-43.
[16]Theriou N., Maditinos D., & Theriou G., "Knowledge Management Enabler Factors and Firm Performance: An empirical research of the Greek medium and large firms". International Conference on Applied Business and Economics, Technological Educational Institute of Kavala, Kavala, Greece, 2010: 1-20.
[17]Lee L. & Sukoco B., “The effects of entrepreneurial orientation and knowledge management capability on organizational effectiveness in Taiwan: the moderating role of social capital’’, International Journal of Management, 2007, 24(3): 549-573.
[18]Chan I. & Chao C., “Knowledge management in small and medium-sized enterprises”, Communications of the ACM, 2008, 51(4): 83–88.
[19]Cui A. Griffith D. & Cavusgil S., “The Influence of Competitive Intensity and Market Dynamism on Knowledge Management Capabilities of MNC Subsidiaries”, Journal of International Marketing, 2005, 13(3): 32-53.
[20]Kasim R. (2010) "The Relationship of Knowledge Management Practices, Competencies and the Organizational Performance of Government Departments in Malaysia", International Journal of Human and Social Sciences, 2010, 5(4): 219-225.
[21]Zahra S. & George G., “Absorptive capacity: A review, reconceptualization, and extension”, Academy of Management Review, 2002, 27(2): 185-203.
[22]Bhatt G., “Management strategies for individual knowledge and organizational knowledge”, Journal of Knowledge Management, 2002, 6(2): 31-39.
[23]Daud S. & Yusuf W., "An Empirical Study of Knowledge Management Processes in Small and Medium Enterprises", Communications of the IBIMA, 2008, 4: 169-177.
[24]Sarin S, & McDermott C., “The effect of team leader characteristics on learning, knowledge application, and performance of cross-functional new product development teams”, Decision Science, 2003, 34(2): 707–39.
[25]Weisberg R. “Expertise and reason in creative thinking: evidence from case studies and the laboratory”. In: Kaufman J. & Baer J, “Creativity and Reason in Cognitive Development. Cambridge”, Cambridge University Press; 2006.
[26]Lee M. & Lan Y., "Toward a unified knowledge management model for SMEs", Expert Systems with Applications, 2011, 38: 729–735.
[27]Argote L, McEvily B, & Reagans R., “Managing knowledge in organizations: an integrative framework and review of emerging themes”, Management Science, 2003, 49(4): 571–582.
[28]Nonaka I., Von-Krogh G., & Voelpel S., “Organizational knowledge creation theory: Evolutionary paths and future advances”, Organization Studies, 2006, 27: 1179–1208.
[29]Alavi M. & Leidner D., “Review: knowledge management and knowledge management systems: Conceptual foundations and research issues”, MIS Quarter, 2001, 25(1): 107–136.
[30]Anantatmula V. & Kanungo S., “Structuring the underlying relations among the knowledge management outcomes”, Journal of Knowledge Management, 2006, 10(4): 25-42.
[31]Chen M. Huang M. & Cheng Y., “Measuring knowledge management performance using a competitive perspective: An empirical study”, Expert Systems with Applications, 2009, 36: 8449–8459.
[32]Harrim H., "Learning Organization and Organizational Performance Relationship: Empirical Study of Pharmaceutical Firms In Jordan", Jordan Journal of Business Administration, 2010, 6(3): 405-424.
[33]Lee K., Lee S. & Kang I., “KMPI: measuring knowledge management performance”, Information & Management, 2005, 42(3): 469–482.
[34]Zack M., McKeen J. & Singh S., "Knowledge management and organizational performance: an exploratory analysis", Journal of Knowledge Management, 2009, 13(6): 392-409.
[35]Bhatti W., Zaheer A. & Rehman K., “The effect of knowledge management practices on organizational performance: A conceptual study”, African Journal of Business Management, 2011, 5(7): 2847-2853.
[36]Wei Z., Baiyin Y. & Gary N., “Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management”, Journal of Business Research, 2010, 63: 763–771.