Purpose – Achieving organizational excellence requires high-levels of commitment and coordination of multiple dimensions throughout an organization. One dimension that most organizational excellence frameworks highlight is the necessity of having a comprehensive learning system, which focuses on knowledge and training. Therefore, a proper understanding of knowledge management is important to identify the factors that drive the achievement of high organizational performance and excellence.
Design/methodology/approach – A case study approach has been used, which utilized in-depth interviews with key personnel to obtain valuable insights into the use of strategic knowledge management to drive operational excellence. While the survey was conducted to assist in analyzing certain perspectives related to knowledge management within the organization.
Findings – The main findings highlight how the emerging enterprise social network systems have played a major role in institutionalizing collaboration and corporate socializing within the organization, which are both important factors for strategic knowledge management to be successful. Based on the study, a framework has been proposed to assist in the successful implementation of strategic knowledge management for the achievement of organizational excellence.
Research limitations/implications – Due to the research approach used some of the findings may include varying degrees of bias in the responses obtained. In addition, due to the lack of time available the proposed framework was not evaluated.
Originality/value – Investigating the link and relationship between strategic knowledge management and organizational performance that lead to higher levels of organizational excellence.