Inthe era of competition, change and complexity, innovation in teaching and learning practices in higher education sector has become unavoidable criteria.One of the biggest challenges that higher education system faces today is to assessthe services provided through Information and Communication Technology(ICT) facilities installed in the campus. This paper studies the responses collected through survey on ICT, in the campusof the University of Burdwan, among the students and research scholarswith the help ofan effective data mining methodology - Variable Consistency Dominance-based Rough Set Approach (VC-DRSA) model to extract meaningful knowledge to improve the quality of managerial decisions in this sphere. It is an extended version of Dominance Rough Set Approach (DRSA) and is applied here to generate a set of recommendations that can help the university to improvise the existing services and augmenting the boundaries of ICT in future development.

We have proposed an integrated Web-based online admission system using multi-agent system and Web-based technologies. Every year, most of the Universities have to organise centralised admission for under-graduate courses of its affiliated colleges. The centralised online admission system is a major reform initiative in education sector to bring about greater transparency, efficiency and accountability in complicated and time-consuming admission process. It encompasses every institution under the university to accomplish the admission process where potential student community is involved. As a result of various agents’ involvement in the whole process, coordination and communication among them are the core issue which can be efficiently handled in a multi-agent environment. Thus dynamic behaviours of the agents reveal better results. Multi-agent systems represent a new paradigm for the development of distributed software. Preliminary implementation issues for this system have been discussed with Java Agent Development Environment Technology, a java-based software platform that provides middleware-layer functionalities which facilitate the development of agent-based application, at the end of the paper.