Nowadays, users are moving from old 2D screens to modern devices such as 3D screens and virtual reality devices to enjoy videos and games like real-world experience, and this demand increased further development. Virtual Reality (VR) is based on the creation of a simulated environment of real-world with computer creation, and Augmented Reality (AR) is based on the addition of simulation components (environment) in the real-world scene. In this paper, systematic analysis of relationships and features both VR and AR varies by outline, arrangement, administrations, and devices for associations and clients. This paper provides a difference between AR and VR, advantages, future, and open research issues.

In this paper, Quality of Experience (QoE) is used to assess and improve Bank’s customer satisfaction and provide quality of service (QoS) according to their demands. QoE based web platform was developed for the assessment of customer satisfaction. The Eclipse Neon Enterprise Edition was used for the design and development of platform and MySQL database was used for backend database storage. The front interface of the platform provided user facility to enter their complaints and information, which will store in the database. The stored data will be used for the analysis of a particular employee’s evaluations of his performance and behavior with customers. Management can observe the performance of the bank’s employees and can overcome their flaws by providing the required training. If one employee is lacking communication skills and is unable to convey his message to the customer of the bank, then the management can arrange training for improving his/her communication skills. .