INFORMATION CHANGE THE WORLD

International Journal of Computer Network and Information Security(IJCNIS)

ISSN: 2074-9090 (Print), ISSN: 2074-9104 (Online)

Published By: MECS Press

IJCNIS Vol.4, No.1, Feb. 2012

Application of Erlang Formulae in Next Generation Networks

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Author(s)

Erik Chromy,Tibor Misuth,Adam Weber

Index Terms

Erlang B Formula,extended Erlang B Formula,Erlang C formula,Next Generation Networks,QoS,Contact Center

Abstract

The paper deals with the possibility of the Erlang B and Erlang C formula utilization in Next Generation Networks (NGN). Based on the common properties of synchronous and asynchronous networks it is possible the utilization of Erlang formulas also for asynchronous networks. It is possible to describe traffic in NGN networks by calculation of following parameters – loss, link utilization and bandwidth. The second part of this paper deals with the possibility of application of Erlang B formula in contact center. Contact center is one of the many examples of the NGN networks. By application of Erlang B formula in contact center environment it is possible to monitor following important parameters - number of agents, probability of call blocking, utilization of agents and mean number of calls in the system.

Cite This Paper

Erik Chromy,Tibor Misuth,Adam Weber,"Application of Erlang Formulae in Next Generation Networks", IJCNIS, vol.4, no.1, pp.59-66,2012.

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